Frequently Asked Questions
Everything you need to know about your Velour Beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your beauty products cruelty-free?
Yes, Velour Beauty is committed to ethical standards. All of our products and ingredients are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
How can I track my shipment?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer professional discounts for makeup artists?
Absolutely! We have a Velour Pro program that offers exclusive discounts to certified makeup artists. You can apply through our 'Pro Program' link in the footer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.