Returns & Exchanges
At Velour Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all eligible beauty products.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a pre-paid shipping label.
Pack Your Items
Carefully place the unused or gently used products in their original packaging to ensure they are protected during transit.
Drop Off Package
Attach the return label to your box and drop it off at any authorized shipping location or carrier dropbox.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing